We are committed to protecting your personal information and will try our best and take all reasonable measures to ensure that your personal information while using these website will be remained confidential and protected from unauthorized access . However, we do not warrant against all unauthorized accesses. In case that the unauthorized access is beyond our control, we will not be liable for any claims, disputes or losses arised in connection with that unauthorized access
Footsteps Travel hereby makes the following statement in accordance with the Vietnamese regulations on e-commerce which includes the methods we use for protecting the personal information of our Customer.
1. Purposes of Personal information collection
We collects personal information of Customer for one or more following purposes:
a. To process and control the reservation and issuance all type of tickets for our customers (including booking onlines);
b. To process and arrange the marketing activities, to provide promotion programs to our customer such as sending you updates on latest promotion and offer in connection with our products and services;
c. To provide the tour amendment and service changes for our customers if requested
d. To manage, analyze and evaluate data on our old customers with the aim of developing the appropriate tour fare
e. To receive information, comments, suggestions, feedback of customer to improve the Customer service quality
f. To contact customer regarding your tour and services requirement
g. To ensure the tour traveling security and safety as well as to enhance the safety of online payment transactions.
2. Categories of collected information
The types of Personal information which we collects will:
a. Your Personal information such as name, gender, date of birth, passport or identity card; nationality, language;
b. Your contact information such as telephone number, mailing address, email address, fax number;
c. Your credit or debit card such as name of cardholder, card number, expiry date; issuance date
d. Your business information such as company name, company address, business title;
e. Other information related to Customer’s special needs;
The aforementioned Personal Information are required for specific services. You have right to refuse or not to provide all information required. In such circumstance, we may be unable to deliver you the services in full quality.
We need your assistance to ensure that the Personal information is complete and accurate. So in case of any changes of your personal information, please kindly contacting us by means disclosed on our website
3. Methods of Personal information collection
We will collect the personal information via our websites through our booking online services, e-newsletter program, exchanging emails.
4. Time for Personal information retention
Footsteps Travel will record all personal information collected from our Customer on our internal system during the period of services provision or as long as fulfilling the purposes which it was collected or until the personal information are required to be deleted by you.
5. Disclosure of Personal information
Footsteps Travel may disclose the Personal information to third parties, such as airlines carrier, hotel , service providers or travel-related businesses for the purpose of providing the best services to Customer.
Besides, Footstep Travel may have to provide your Personal information to competent authorities, law agencies and government for security, customs, immigration and other purposes provided in law
6. Customer’s rights to his/her Personal information
Any Customer who voluntarily provides Footsteps Travel with his/her personal information will entitled to the following rights:
a. Request to review the personal information;
b. Request a copy of the personal information;
c. Request to correct or supplement the Personal information
d. Request to stop collecting personal information;
e. Request to delete the collected personal information
Customer can exercise any of above rights by contacting us via email address disclosed on our website or call us directly to our head office number.
If Customer provides incorrect or incomplete Personal information which prevents us from verifying your identity, we might be unable to uphold your above privacy rights.
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